Refund Policy

1. Cancelling Before Shipment: If your order hasn't shipped yet, you can cancel your order by contacting us by email and providing your order number at lycaenid3@gmail.com and receive a full refund of your purchase.
2. Damaged Product During Shipping: In the unfortunate case that your product is damaged during shipping, please contact us by email at lycaenid3@gmail.com and provide your order number and clear photos of both the product and its packaging. After verification, you can choose between a full refund or a replacement.
3. Incorrect Product Received: If you receive an item that differs from what you ordered, contact us right away. After confirming the issue, we'll arrange for the return of the incorrect item and either send the correct product or issue a full refund, depending on your preference.
4. Package Not Delivered (After 90 Days): If your package hasn’t arrived within 90 days of placing your order, contact us by email at lycaenid3@gmail.com. If the package cannot be located, we will provide a full refund.

Situations Where Refunds Are Not Offered:

• Change of Mind: We cannot offer refunds if you change your mind after receiving the product.
• Incorrect Shipping Information: Please ensure your shipping address is accurate, as we can't issue refunds for incorrect addresses.
• Damaged During Use: We cannot offer refunds if the product was damaged during use.

Late or Missing Refunds:

If you haven't received a refund yet, first check with your bank or credit card provider as processing times can vary. If you've done this and still haven't received the refund, contact us by email at lycaenid3@gmail.com for assistance.

Contact us

Feel free to reach out to us by email at lycaenid3@gmail.com if you have any questions about this policy. We're here to help and ensure you have a great shopping experience.

Thank you for shopping with us!